Important Information on Propane Safety
Propane Energy Savings and Convenience
Propane is one of the most efficient, versatile energy options available. That’s why millions of homes, farms and businesses choose it for heating, water heating, motor fuel and other uses. And, as a valued customer, we want you to know how to properly use propane. It’s a flammable fuel that may explode if not properly handled.
Detecting a Propane Leak
For your safety, propane has an added odor to help detect leaks. You and each member of your family must know the smell of propane. Ask your serviceman to demonstrate its odor. If anyone in your household cannot smell propane, call us immediately. Propane is heavier than air and will collect at floor level. Carefully smell at floor level in low spots to check for propane.
What to Do if You Smell Gas or Suspect a Leak:
- Put out all smoking materials and any other open flames.
- Do not operate any appliance, switches or thermostats.
- Get everyone outside and away from gas equipment.
- Shut off the gas supply, using the shutoff valve at the tank or cylinder.
- Call VEO Energy Systems from a phone outside of the premises.
- Stay outside and leave the gas off until the leak has been found and fixed.
Lighting Pilot Lights
If a pilot light repeatedly goes out or is very difficult to light, there may be a safety problem. Do not try to fix the problem yourself. It is strongly recommended that only a qualified service technician light any pilot light that has gone out. You are taking the risk of starting a fire or an explosion if you light a pilot light yourself. A leak check is required. A VEO service tech must perform a gas leak safety check if you are out of propane. Your tank will be locked if no one is home and must call our office to schedule the leak check.
Propane System Appliances Safety Features and Maintenance
Your propane system and appliances have safety features to help keep them working.
- Don’t allow unqualified personnel to service your propane system or appliance. Call VEO Energy Systems for service.
- Don’t tamper with gas controls on appliances.
- Have wet or flooded appliances and controls serviced immediately.
- Understand that propane odor can fade or be covered up by other strong odors. Do not operate appliances where gas odors are present.
- Call for a VEO technician to relight pilots. Do not attempt to relight yourself.
- Repeated pilot outages could indicate a hazardous condition.
- Do not attempt to relight the pilot – call VEO Energy Systems at (845) 794-5511 for 24-hour service.
If you have any questions regarding this safety information or other propane safety requirements, just contact VEO Energy Systems.