Charlie was a pleasure to work with! He was kind, punctual and keep in touch with us on delivery day to make sure the propane delivery went smoothly! He also gave us great advice on when we would need to refuel. It was a great experience, thank you Charlie!
Chelsea R. January 1, 2021
5 star install and service. I had VEO install a tankless hot water heater and new 320 gallon propane tank in February 2017 and I am so glad I chose VEO! They showed up promptly and began work immediately. They were very organized and did the job clean and perfect. I am going to use VEO again for an install of a propane Generac generator based on the professionalism and customer service I always receive.
John R. December 19, 2020
Have been using VEO for 13 years and appreciate the outstanding service they have provided through the years...from annual tune-ups and the rare emergency call. Today was the first time I have been home for an oil delivery. Looked out the window and had a friendly smile and wave from Tom Storms as he filled the tank. Great service...and on a Sunday.
Anastasia S. December 13, 2020
We decided to have our entire oil-based heating system removed from the house and replaced with a cleaner, high-efficiency propane-based system. We also wanted to replace our 80 gallon hot water heater and have it extracted from the basement. We spoke with four different contractors, but decided to go with VEO. Actually, we were existing VEO customers for years, but we wanted to do our due diligence with such a big project. Our decision was made easy by the way the owner of the company personally got involved to "win back our business." Not to mention, they are local and their employees are very talented, polite and work very quickly. The best part was that the quote for the entire job was lower than we expected. I would definitely recommend VEO for your heating oil or propane needs. They are up to the job, accessible when you need them, and you won't be disappointed in the quality of their work.
Matthew K. December 5, 2020
Robbie delivered propane to my house today and he answered all my questions about generator installation with propane usage, very helpful thanks.
Tina H. November 19, 2020
It was time for the annual tune-up of our boiler, and the team from VEO came through once again. We appreciated the reminder call a day ahead, then a quick call from the techs as they were headed to the house. And Jimmy and Tommy were polite, professional, and all-around good guys. They took the time to explain what they did and why they did it, which we always appreciate. They are both assets to the company!
Mark S. November 19, 2020
So pleased with the level of service that was provided to us today when getting our fuel tank swapped out. Sabrina in the office took the service call and delivered even faster than promised. Paul, Michael and Jimmy were all so polite and worked together seamlessly to have our tank replaced and have us set up to be able to monitor the level of our tank. Thank you to Mike as well for Coordinating all of this. We so happy with the start of this business relationship and look forward to working together in the future.
Angela R. November 14, 2020
We have been customers of VEO for several years and have been very pleased. Recently they went above and beyond for our family. This isn’t how we planned it but we needed an old dryer disconnected and new one hooked up just as social distancing became a necessity. When Home Depot failed to take responsibility for errors in our order, VEO was here to ensure that our new appliances were given to us and safely installed. VEO showed genuine customer service, compassion and respect. Thank you Michael Sr and Jr, Paul, Eli, and everyone else who helped us. We pray for your health and safety as essential workers and we appreciate all that you do.
Barbara W. October 4, 2020
They did a great job on installing new boiler and propane system at our home in Barryville, NY. Their employees where very professional and hard working. Thanks to Paul, Jimmy, Tommy and Mike for a job well done.
Paul P. September 12, 2020
Highly recommend VEO!! I was referred to them by a relative and so glad I called! From the initial call it’s been a pleasure to deal with every person I’ve been in touch with. I am especially pleased with Mike , he was the first person I met when he came out for the site visit. He is very attentive to all my questions and is absolutely a very knowledgeable person in the industry. Then the installation of my propane tank by very personable and knowledgeable guys!! They ran all the lines for my heating system as well as a line for the generator and BBQ!! If in need for a propane or oil supplier call VEO!!
Joe D. August 18, 2020
VEO was able to install a safe new tank to my home within a couple days of my first inquiry.
The same day I called, the propane manager was here to look over and approve the job.
And the techs were here just one day later.
You can definitely tell they’re a family owned business by the level of customer service they offer. I was burned by a big national company that didn’t care about me or my family at all...they just wanted my money.
I’m glad so far that I switched and I know the relationship with be great going forward.
Thanks to everyone on the team who helped! (Sabrina, Mike, and my techs Paul and Mike)
Meg G. May 5, 2020
Everyone sells fuel.
This company is second to none regarding service and professionalism. If you’re looking for the best service, technicians and consistently competitive pricing, this is the place.
Kevin M. April 14, 2020
Jimmy and Paul installed a propane tank, checked the integrity of the Vermont propane stove and checked the fuel line found secure with no possible leaks. I was needing a way to turn it on and off so they installed a thermostat which they saw the stove needed since when I moved into the house the thermostat had been removed. Jimmy and Paul were very knowledgeable, polite and professional. I was amazed at how well they set everything up and they represented the VEO company very well. I am very pleased with their work and the company.
Margaret C. January 1, 2020
I have been with VEO for years. Eli and his team are professional, friendly and talented. Robbie just did our last delivery - he was friendly, fast and answered my questions. I value VEO as a partner and highly recommend them!
Suzanne C. July 19, 2019
My wife and I have been living in Sullivan County for over twenty five years. We’ve been looking for a good energy company that has reliable service. From the manager, technicians and office personal, we experienced professionalism and personal care as a customer. They have always been there to answer questions and resolve problems.
They are an excellent family oriented company...
I would highly recommend VEO Energy Service to anyone!!!
Alan L. March 15, 2019
Excellent Company with Great Customer Service and rates. I recently switched my accounts over to VEO and each transaction was smooth and efficient. I should have switched to VEO years ago. There is a level of comfort knowing the company has employees like Michael Jimmy and Paul who went the extra mile to assure all heating units were running when the new tanks were installed. I have learned to appreciate this more since our previous supplier didn't do this and it ended up costing us a lot of time, aggravation and money. I m looking forward to many years of great service and a wonderful relationship with VEO. A+++
John M. March 2, 2019
I just wanted a company I could trust to take care of my home and furnace so I didn’t need to worry. You guys protect my price and service my furnace, adjusting it to use less oil. I never run out and all your people are a professional pleasure. Thank you! Indeed, I don’t worry about my warmth!
Darren P. November 13, 2013
Dear Mr. and Mrs. Van Etten,
We would like to “shout out” another thank you to your very fine technician Kyle. He responded promptly, both by telephone and in person, to our call for emergency service last evening when we suddenly discovered that we did not have heat or hot water.
Kyle was personable and courteous. He listened to the description of our problem, applied his knowledge about electrical and heating systems, familiarized himself with the particulars of our furnace and thanks to his skills, we were able to enjoy heat and hot water once again!
Thomas and Lynn F. November 12, 2013
Dear Marge, Grace, Eli, and everyone at VEO,
Thank you for your very kind efforts and understanding. Your service is greatly appreciated.
Monica C. November 11, 2013
Please know how much I appreciate all you do for me. It is so comforting to know I can call and you are there for me. I am grateful for the help you give me. It makes my life easier. Special thanks!
Marie T. November 10, 2013
Thank you for the great service. We appreciate it very much. Thank you.
Mary L. November 9, 2013
Thank you for your very prompt service on Tuesday. Heating oil was delivered by 9am and the technician was here very shortly afterwards to check out the furnace-Thank goodness since the condenser needed to be replaced. As always, NO OTHER COMPANY gives me such prompt, professional and customer-centered service. Thank you to all involved.
Jean M. November 8, 2013
The first time VEO serviced my furnace I was shocked. They didn’t just vacuum it, they actually replaced dirty nozzles and calibrated if for efficiency so I used as little oil as possible. I made a joke to the tech about how using less oil can’t be good for them and he said “good service is good for us”! They have done the same annually for five years now.
Eric E. November 7, 2013
Your motto "Warmth Without Worry" reflects the concern you have for your customers. This is especially true of Patrick McGar, a technician in your employ. About a year ago, Patrick appeared at my home, late at night to resolve a frozen pipes situation. He worked laboriously to alleviate the situation. He did so without complaint and with the utmost of courtesy and professionalism.
People like Patrick with these attributes are rare and special. He exudes a value system that is impeccable. He should be commended for his loyalty to VEO.
Frank I. November 6, 2013
About 2 weeks ago, I discovered a slight puddle of oil underneath the tank. I notified your company and a short time later, your Service Dept. Supervisor Patrick responded to my location. I explained the problem, and offered the theory that the leak might be from the oil feed line to the boiler. Upon getting under the boiler, Patrick gave me the bad news--the leak was from the tank itself!
From the moment the diagnosis was made, the actions of Patrick and the rest of your service team was immediate and commendable.
That same afternoon Patrick and Roger carefully maneuvered the tank out of the closet, without having to remove a wall, as I feared they might have to. They then installed the new tank with ease, again without any collateral damage. Roger hooked up a temporary line, and returned to ensure I would not be left without oil until the permanent hookup was made.
Roger and Jason returned and completed the job. During each step, I greatly benefited from all of their great knowledge, so that not the smallest detail was forgotten.In addition, it was all done with the greatest degree of true workmanship and cleanliness, AND courtesy! Having been a longtime customer of your company, all this is not unusual to expect from your staff, but it is VERY unusual to expect at all in today's environment of greed, discourtesy, and general apathy.
This message is to express my appreciation, and kudos to your staff and to YOU for encouraging such professionalism. These guys are KEEPERS. Thank you!
Marc S. November 5, 2013
Thank you for the wonderful service. I had to call on a holiday evening and your answering service was very helpful and your technician, Chris was very obliging. I surely did appreciate your prompt response. It would have been a cold night!
Barbara P. November 4, 2013
Dear Patrick (Service Dept. Manager),
I want you to know how much I appreciated the wonderful job you and your men did for me when you installed the new heating system. It was a job very well done in every way!
Cathryn B. November 2, 2013
Dear Van Etten Oil,
It has been a pleasurable and informative experience speaking with you regarding the two furnaces and the fuel oil requirements for the church. Not only did you answer all of our questions, you went into detail regarding all aspects of setting up our account, billing and explained how the "cap price" works.
We cannot begin to thank you enough for the superb service and kind heartedness your team expressed to us. We are very grateful and look forward to a long mutually rewarding relationship with the Van Etten Oil Company. On behalf of all of St. John's Church, thanks for everything.
Scott M. St. John's Church November 1, 2013