Effective Date:July 16, 2025
At Veo Energy Systems (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and other information you voluntarily provide when you fill out forms or contact us.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on our site, collected through cookies and similar technologies.
How We Use Your Information
We may use your information to:
- Provide and manage our heating oil and energy services.
- Respond to your inquiries and provide customer support.
- Send updates, service reminders, and promotional materials (you can opt out at any time).
- Improve our website and services.
- Comply with legal obligations.
How We Use Text Messaging
VEO Energy Systems may send you text messages (SMS and MMS) for purposes including, but not limited to:
- Delivery confirmations and scheduling updates
- Service appointment reminders and confirmations
- Emergency and weather alerts related to fuel delivery or service
- Account and billing notifications
- Promotional offers, seasonal reminders, and service plan information
Message frequency will vary based on your account activity and the nature of your service with us.
Message and data rates may apply. Contact your wireless carrier for details about your plan.
How to Opt In
You may opt in to receive text messages from VEO Energy Systems by:
- Providing your mobile phone number and checking the SMS opt-in box on our website contact, sign-up, or service request forms
- Texting a designated keyword to our short code or long code number as indicated at the point of sign-up
- Verbally or in writing providing your consent to a VEO Energy Systems representative
By opting in, you confirm that you are the account holder or have authorization to consent for the number provided.
How to Opt Out
You may opt out of receiving text messages from VEO Energy Systems at any time by:
- Replying STOP to any text message you receive from us
- Contacting us directly at (845) 794-5511 or through our website
After texting STOP, you will receive a one-time confirmation message and no further texts will be sent. To re-subscribe, text START to the same number.
For help, text HELP to any message you receive or contact us directly.
No Sharing of SMS Consent or Phone Numbers
We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in consent to any third party or affiliate for their own marketing purposes. Your consent to receive text messages from VEO Energy Systems applies only to communications from VEO Energy Systems and will not be transferred or sold.
This applies regardless of any other data-sharing provisions in this Privacy Policy.
Supported Carriers
Carriers are not liable for delayed or undelivered messages. Compatible U.S. wireless carriers include AT&T, T-Mobile, Verizon, and others. Coverage may vary.
Information Sharing
We do not sell your personal information. We may share your information with:
- Trusted third-party service providers who assist in operating our business (e.g., payment processors, delivery partners).
- Legal authorities if required by law or to protect our rights.
Online Account Data Inquiries and Deletion Requests
If you have questions about the data associated with your online customer account accessed through the VEO Energy Systems Customer Portal or VEO Energy Systems App, or if you would like to request deletion of your account, please contact us using the form on our website or by emailing us at info@vanettenoil.com. We will review and process your request in accordance with applicable data privacy laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our site.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.
Your Choices
You may:
- Opt out of marketing communications by following the unsubscribe instructions in our emails.
- Request access to or correction of your personal information by contacting us.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
(888) 301-9562 | (845) 794-5511 | (845) 733-1001
P.O. Box 1440 | 79 Saint John St. | Monticello, NY 12701