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Your motto "Warmth Without Worry" reflects the concern you have for your customers. This is especially true of Patrick McGar, a technician in your employ. About a year ago, Patrick appeared at my home, late at night to resolve a frozen pipes situation. He worked laboriously to alleviate the situation. He did so without complaint and with the utmost of courtesy and professionalism. People like Patrick with these attributes are rare and special. He exudes a value system that is impeccable. He should be commended for his loyalty to VEO.