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Dear Mr. and Mrs. Van Etten, We would like to “shout out” another thank you to your very fine technician Kyle. He responded promptly, both by telephone and in person, to our call for emergency service last evening when we suddenly discovered that we did not have heat or hot water. Kyle was personable and courteous. He listened to the description of our problem, applied his knowledge about electrical and heating systems, familiarized himself with the particulars of our furnace and thanks to his skills, we were able to enjoy heat and hot water once again!